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Emergency Services
  • Emergency Services is a type of rescue service to get your web site back online again for the scenarios below.

    • Site Down for an Unknown Reason
    • Server Reports an Unknown Error
    • A Site Function has Stopped Working

  • Initial Response Time Coverage: 9 am - 5 pm, Mon-Fri
  • Incidents Covered per year: 2 Incidents
  • Disclaimer: We will do our best with full professionalism to resolve an incident within the specified initial response time and resolution time. As in any emergency rescue services, the result to bring up the services cannot be guaranteed due to unforeseeable reasons and Misakko Inc. is not liable for the loss of revenue caused by the incident, whatsoever.
Emergency Services           
Standard Support []
Initial response within 4 business hours; Resolution within 18 business hours
Express Support []
Initial response within 2 business hours; Resolution within 12 business hours
Urgent Support []
Initial response within 1 business hours; Resolution within 8 business hours

 
Emergency Services
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